Help and FAQs

Getting Help

Beware of phishing attempts and emails impersonating the team at CoreScan.

Take note of the official support and communication channels provided below.

General Support Tickets

These are the best way to reach out to us regarding general inquiries, advertising, updating token information, and API technical support.

Keep in mind that as a block explorer service, we cannot cancel, refund, or reverse transactions, because we do not process them.


For general updates, new feature releases, and community support, keep in touch with us via Discord.


Here, we cover some Frequently Asked Questions.

My API keys are not working, what can I do?

A technical glitch may have occurred in the key creation process. In this case, try deleting the key and generating a new one ✨. ​ If the issue still persists after using a freshly generated key, let us know and we can have a closer look.

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